**Hospitality Service Blueprint for Deploying

Customer Service Software**

This blueprint outlines the steps involved in deploying customer service software within a hospitality setting. It aims to provide a clear and concise overview of the process, identifying key stakeholders, touchpoints, and potential pain points.

1. Planning and Preparation

Actors:

• Executive Team
• IT Department
• Customer Service Team
• Software Vendor

Touchpoints:

• Needs assessment and software selection
• Budget allocation and procurement
• Data migration and integration
• Training and development

Potential Pain Points:

• Lack of clear objectives and buy-in from stakeholders
• Unforeseen costs and delays
• Data compatibility issues