Visit: Official Website

Platform: Cloud-based ****Customer Service Software

What: Cloud-based customer service software company When: Founded as Freshdesk Inc. in October 2010 by Girish Mathrubootham and Shan Krishnasamy. Where: San Bruno, California, with global offices across India, UK, Australia and Germany.

Brief History

Freshworks, a customer engagement software company, was founded in 2010 by Girish Mathrubootham and Shan Krishnasamy in Chennai, India. Their motivation came from a frustrating customer service experience, prompting them to create an affordable and user-friendly solution.

They launched Freshdesk in 2010, which streamlined customer support operations with features like email ticketing and multi-channel support. Over the years, Freshdesk expanded its offerings and evolved into Freshworks, reflecting a broader focus on customer engagement.

In 2017, Freshworks unveiled a major update called Freshdesk Mint, which modernized the platform with a more intuitive user interface, enhanced automation, and improved analytics.

Fast forward, and Freshworks has grown into a global company, offering a suite of products that support various aspects of customer engagement, including marketing, sales, and customer success, helping businesses deliver exceptional customer service and support.

Freshworks History

Software Solution Outline

The Freshworks suite of products includes the foundational product brand, Freshdesk, which enables organizations to support customers via email, phone, websites, forums, and social media. Due to their robust features, intuitive UI, and freemium pricing model, Freshworks solutions are extensively utilized by teams and businesses of all levels, from SMB to enterprise.


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The Freshworks suite comprises of the following components: