Freshworks Inc. is a software-as-a-service (SaaS) company that provides customer engagement software to businesses. FreshWorks offers a suite of products designed to help businesses manage their customer support, sales, and marketing processes.
Overall, Freshworks harnesses AI to enhance customer engagement, automate processes, provide personalized experiences, and enable businesses to deliver efficient and effective customer support and sales services.
Founded in 2010 and currently located in San Mateo, California, United States, Freshworks began its journey with its flagship product, Freshdesk, a cloud-based customer support software that aimed to simplify customer interactions and improve customer service.
Freshdesk offered features such as ticket management, knowledge base, automation, and multi-channel support, enabling businesses to provide effective and efficient customer support.
Freshworks offers a suite of apps designed to help businesses manage their customer support, sales, marketing, and other related processes.
Here is a list of Freshworks' core apps and a brief description of each one:
1. Freshdesk: Freshdesk is a customer support software that enables businesses to manage customer inquiries, support tickets, and provide efficient customer service. It includes features like ticket management, knowledge base, automation, and multi-channel support.
2. Freshservice: Freshservice is an IT service management software that helps businesses streamline and automate their IT support processes. It offers features such as incident management, asset management, service catalog, and ITIL (Information Technology Infrastructure Library) compliance.
3. Freshsales: Freshsales is a CRM (Customer Relationship Management) software that empowers sales teams to manage their leads, track deals, and close sales efficiently. It provides features like lead management, contact management, pipeline management, and sales analytics.